Virgin Bean Counter

Needing phones for when we arrived, I had done the research before leaving the UK on PAYG phones, and found that the rates were – how shall I put it – crap! 28c (17p) per minute for regular calls – that sucks in my book, and was the pretty standard rate. However there was a deal from Virgin (yes they are all over Australia with phones and planes) called ‘Bean Counter’ – with a much better rate. The catch was you could only order the SIM on the internet. We did this, and had our SIMS delivered to a friend which we picked up on arrival. All good so far.

Not so good when the credit seemed to expire in about 2 minutes, Lo and behold, the sims were on the wrong tariff, not on the bean counter. Black mark to Virgin.

However – one email to Virgin customer services got a very friendly response saying sorry, and giving me an extra $10 credit to make up for it. Awesome! Full marks to Virgin.

Weirdly – when you buy a PAYG phone here, you have to tell them your full name and address?! And it’s only one purchase allowed per person! Does that happen in the UK? Never used to…

This entry was posted in Services. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s